SBoK / FoBb

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Xbox Live CoC | Xbox.com ToU | Xbox Live ToU

As of recently BootBlack had posted an Official F.A.Q. on the Xbox.com forums. Please enjoy. In the meantime I'm keeping my original one here.

     FAQs  for the masses    

Workin' on it... This FAQ is from a users point of view.

What is the percentage of avoid player feedback will it take to get me suspended.
    None. Bad feedback has nothing to do with suspensions.

On my bio is says Code of Conduct, I did not put that there.
   Something was in the field that violates the CoC. You may also have received a suspension.

I called Xbox Live support, they can't tell me why I was suspended.
    Live support has no access to the details, they can only verify the accounts status.

Well how do I find out why I was suspended.
    An email was sent informing you the basics. The information was sent to the email address attached to your account.

I am suspended for payment options. What is that?
    The credit card that was set for auto renewal for your gold subscription has either been canceled, expired, or reached it's limit. MS had made numerous attempts to receive payment.

Why didn't my account revert to silver when MS attempted to charge an invalid card?
    It is the users responsibility to keep their account up to date. MS cannot change a users' membership status, or payment options without their permission.

K, so what happens now?
    You can either call Microsoft's customer support line and update your new information with them, or pay the outstanding balance. Or log into the billing site at http://billing.microsoft.com and update your payment details. You cannot do this via dashboard due to the suspension.

K, what happens if ignore this?
    After numerous attempts your account will be locked for abandonment and cannot be retrieved.

I play Halo 3, I have been suspended from matching games. Why did Live do this?
    Wait, Stop. That was Bungie. They have their own banhammer. Most cases you had surpassed the predetermined threshold ratio of games played / games quit.

I received a message to log into a website to get free points. What was that about?
    That is a message intended to steal your account. It's called Phishing. It's a fake MS site asking you top log in and your details are mailed to a fourth party. NEVER enter these sites and report them to MS.

I cannot access my download content that I paid for what happened?
    As DLC was engineered to prevent theft there are many pages to help users with this issue. Click here on how DLC works. Also visit the LINKS page for further information.

I have been playing on my 360 for a while now, and finally have Internet. Can I merge my "offline" profile to an "online one"
    Well, no. All profiles are different from each other. No content can be shared between profiles with the exception of DLC. You CAN make the offline profile to on online one. This can only be done via the 360. If you created another profile on xbox.com or on the 360, and you have a zero Gamerscore. Consider that a "secondary" account.

So, my Gamerscore got reset to zero, and it says I'm a cheater in my xbox.com profile what happened?
    If a user uses a third party method to gain achievements without earning them the normal way, like playing the game, MS routinely scans the system and enforces a reset. Ultimately the ill gotten achievements can never be earned again. See this page for more information.

     Terminology / Glossary  

~OR~

  Commonly Misused Terms  

Banned
   It's rare a user is banned. Most cases of a CoC violation or payment issue the user is suspended.

Beta / Beta Tester
  Many times there is a public stress test, or a limited demo.  There are very few times these are actually in beta phase. The Xbox Dashboard preview program is the most common ill-defined one. MGS does have a beta program, and some of which are open public betas, not all of them are as users claim.

ethernet
    The word itself is fine but it's bad grammar, the correct way to type it is Ethernet, it's a proper noun.

Glitch
   This word is used when something odd happens the game, like clipping, or misrender. The correct term is bug. It may not sound as cool. Glitch is a hardware issue.

Hacked
   A user uses this word to hide the fact they have been fooled or phished, other times they didn't realized that they had given out information that may lead another user to guess their password, also known as social engineering.

Noob
    Slang for Newbie, or someone who just started gaming online. Misused as a derogatory term and not to identify a new user. Original use was to apologize ahead of time to team-mates or opponents for poor playing skills.